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Miratech Genesys Professional Services Consultant

Engineering Department USA

System administration skills:


  • confidence with Windows Server OS, Linux RedHat family
  • knowledge of RDBMS (both): MSSQL, Oracle
  • ability to write elementary SQL queries
  • OSI model understanding, TCP/IP, routing, networking, related troubleshooting tools (tcpdump, wireshark, fiddler etc)
  • knowledge of application servers (at least one of): Tomcat, Jetty, TomEE, IBM WebSphere, JBoss
  • virtualization platforms (at least one of): VMWare ESXi or Hyper-V
  • understanding of network security concepts and principles
  • VoIP theory, SIP protocol
  • understanding of web protocols, technologies and trends

Nice to have

  • scripting language (e.g. Python)
  • comfortable in PowerShell/ Bash scripting
  • NoSQL (Cassandra)

Industry-specific skills:


  • solid experience with IVR
  • deep understanding of CTI technology

Genesys skills

(installation, configuration, troubleshooting and working operational knowledge of points below):


  • Genesys Management Framework
  • Genesys SIP server
  • Routing (both ORS and URS)

Mandatory to have one from the below (or more)

  • Genesys Voice Platform (GVP)
  • Composer development (both routing and voice applications)
  • Real-time Reporting (StatServer, CCPulse, Pulse)
  • Historical Reporting (ICON, Interactive Insights, InfoMart)
  • Genesys eServices (Interaction Server, Email Server Java, Chat Server, etc.)
  • Genesys Rules System (GRS)
  • Genesys Interaction Recording (GIR)
  • Genesys intelligent Workload Distribution (iWD)
  • Genesys Workforce Management (WFM)
  • Genesys Web Engagement (GWE)
  • Genesys Mobile Solution (GMS)

Developer skills:


  • understanding of OOP concepts
  • basics of (at least one of): Java, C#, JavaScript
  • ability to use some IDE (Eclipse or Intellij IDEA)
  • version control system (at least one of): Mercurial, Git

Nice to have

  • proven experience as Web Developer