Are you relentless enough
to join our team?

Miratech Genesys Professional Services Team Lead

Engineering Department USA

System administration skills:

Mandatory

  • confidence with Windows Server OS, Linux RedHat family
  • comfortable in PowerShell/ Bash scripting
  • operational knowledge of RDBMS (both): MSSQL, Oracle
  • ability to write complex SQL queries
  • knowledge of NoSQL databases: Cassandra
  • OSI model understanding, TCP/IP, routing, networking, related troubleshooting tools (tcpdump, wireshark, fiddler etc)
  • knowledge of application servers (at least two of): Tomcat, Jetty, TomEE, IBM WebSphere, JBoss
  • virtualization platforms (at least one of): VMWare ESXi or Hyper-V
  • understanding of network security concepts and principles
  • VoIP theory, SIP protocol
  • understanding of web protocols, technologies and trends
  • proven experience in tuning server/database/application performance

Nice to have

  • scripting language (e.g. Python)

Industry-specific skills:

Mandatory

  • deep understanding of CTI technology
  • solid experience with IVR
  • proven experience in building HA/DR contact center environments

Nice to have

  • experience with any other vendors of contact center software besides Genesys
  • hands-on practice with SIP gateways/SBC from different vendors

Genesys skills

(installation, configuration, troubleshooting and working operational knowledge of points below):

Mandatory

  • Genesys Management Framework
  • Genesys SIP server
  • Routing (both ORS and URS)
  • Genesys Voice Platform (GVP)
  • Composer development (both routing and voice applications)
  • Real-time Reporting (StatServer, CCPulse, Pulse)
  • Genesys eServices (Interaction Server, Email Server Java, Chat Server, etc.)
  • Genesys Workforce Management (WFM)

Mandatory to have one from the below (or more)

  • Historical Reporting (ICON, Interactive Insights, InfoMart)
  • Genesys Rules System (GRS)
  • Genesys Interaction Recording (GIR)
  • Genesys intelligent Workload Distribution (iWD)
  • Genesys Web Engagement (GWE)
  • Genesys Mobile Solution (GMS)

Nice to have

  • Genesys SDKs (Platform SDK, GMS API, WFM API)
  • Genesys Web Services (GWS/HTCC API)

Developer skills:

Mandatory

  • understanding of OOP concepts
  • solid practical experience (at least one of): Java, C#, JavaScript
  • ability to use some IDE (Eclipse or Intellij IDEA)
  • version control system (at least one of): Mercurial, Git

Nice to have

  • proven experience as Web Developer
  • proven experience as Genesys Developer

Certification:

Mandatory