Managed IT Services

Due to growing business demands, modern IT units provide IT capabilities to company business units, rather than simply maintaining IT applications and infrastructures. To gain a competitive advantage, businesses often deploy outsourcing services. This arrangement involves contracting a third party that specializes in the relevant business domain to carry out the organization’s operations.
Miratech offers a unique blend of information technology and consulting services based on a broad experience of service delivery to the U.S. and European markets. By trusting its IT infrastructure maintenance to Miratech, a business can focus on core business activities. By maintaining a cost-effective and responsive IT infrastructure, companies gain the ultimate benefit and competitive advantage such as greater organizational agility.
IT infrastructure and application services from Miratech ensure uninterrupted corporate information system performance, mitigated business continuity risks, and optimized operational and capital IT costs. The terms of service are governed by a Service Level Agreement (SLA), which is linked to the needs of each customer and includes a variety of service delivery models. Routine maintenance and immediate incident resolutions are backed with a guarantee of a specified amount of up time. An SLA defines business severity (how critical the service function is for the business), urgency (target deadline for incident closure), incident priority level (relative importance of the incident), and other indicators agreed upon with each customer.
Miratech also offers value-added services (VAS), which include IT infrastructure optimization and equipment hosting.
The depth and breadth of outsourcing services from Miratech cover most or all of the IT needs typical in today’s organizations: operational support, maintenance, application, system, and equipment management.
Miratech delivers:
  • Server equipment management
  • Network management (LAN, WAN)
  • Application management
  • Database management
  • Information security
  • Office computer and equipment maintenance
  • End user support
Miratech’s technology competences cover:
  • Operating systems: Windows, AIX, Solaris, HP-UX, Linux, Windows CE, Palm OS, Symbian, Mac OS
  • Databases: Oracle Database, Microsoft SQL Server, Informix, InterBase, MySQL, PostgreSQL, Sybase, Pervasive
  • Web servers and application servers: Apache HTTP Server, Microsoft IIS, Netscape Enterprise Server, BEA WebLogic, IBM WebSphere, JRun, JBoss Application Server
  • Mobile application platforms: Google Android, Apple iOS, Microsoft Windows Mobile
  • Mobile enterprise management: Citrix XenMobile, AirWatch, MobileIron, Good
  • Public cloud platforms: Microsoft Windows Azure, Amazon Web Services, Google Cloud Platform
  • Application-specific servers: Microsoft CRM, Microsoft BizTalk, Microsoft SharePoint, Microsoft Exchange, Lotus Domino, Oracle E-Business Suite, SAP
  • Middleware: COM/DCOM, Microsoft Transaction Server, COM+, CORBA/SOAP, MQ Series, Microsoft Message Queuing, Java Message Service
  • XML and related technologies: XSL/XSLT, XML, Schemas/DTD, EDI/X12
  • Programming languages: Java, JavaScript, C, C++, C#, Perl, Visual Basic, VBScript, PHP, ColdFusion
  • Virtualization software: Citrix, VMware, Solaris Containers/Zones, Microsoft
Customer benefits include:
  • Availability of IT systems and infrastructure in line with SLA
  • Lower total cost of ownership (TCO)
  • Lower risks